Empire HR Solutions is recruiting for an Internal Sales, Counter Sales & Warehouse Assistant position based in Durban. The role combines customer-facing sales activities with warehouse, stock control, stores administration and trade counter responsibilities. The vacancy is suited to someone who can manage several operational tasks while maintaining accuracy and customer service standards.
Job Overview
The successful candidate will support daily trade counter activities, internal sales enquiries and warehouse operations. The position involves working with stock, preparing orders, receiving deliveries, processing customer transactions and assisting with general warehouse administration.
The role also involves physical work. The vacancy states that the successful candidate must be physically fit and comfortable handling heavy components and using power tools for cutting and assembly.
Key Responsibilities
The responsibilities cover three main areas: warehouse and inventory control, internal sales and trade counter operations, and facilities support.
Warehouse-related duties include maintaining stock records, updating product pricing on SAP, processing returns, picking orders, managing dispatches and receiving incoming stock. The successful candidate will also assist with stock takes and ensure that products are stored in the appropriate bin locations.
On the sales side, the role includes responding to customer enquiries through telephone, WhatsApp and email, preparing quotations, handling walk-in customers and processing invoices and point-of-sale transactions. The employee will also handle cash sales, reconcile petty cash and refer potential new business leads to Sales Engineers.
Additional duties include maintaining clean and organised trade counter and warehouse areas, assisting with warehouse opening and closing, supporting administration and compiling monthly trade counter sales reports.
Requirements and Qualifications
Matric (Grade 12) or an equivalent qualification is essential. A relevant tertiary qualification in Sales, Logistics or Supply Chain is listed as advantageous rather than essential.
The vacancy also requires:
- 3–5 years of experience in a warehouse and stores environment.
- Experience with SAP or a similar warehouse management system.
- Previous internal sales or trade counter experience is advantageous.
- Proficiency in Microsoft Office and Outlook.
- Strong attention to detail and accuracy.
- Good verbal and written communication skills.
- Fluency in English.
Experience and Skills
This position requires a combination of warehouse knowledge, customer service ability and sales administration skills. Candidates should be able to multitask, work under pressure and learn about a wide range of products.
The vacancy specifically highlights attention to detail, communication, customer service and familiarity with warehouse management systems. Applicants should therefore ensure that their CV clearly demonstrates relevant warehouse, stores, internal sales or trade counter experience where applicable.
Salary and Employment Details
Salary: Not disclosed by the employer.
Employment type: Not specified in the vacancy.
The vacancy indicates that occasional overtime, including weekends when required, may be expected.
Location
The position is based in Durban, KwaZulu-Natal. Applicants must reside within the greater Durban area and have their own reliable transport.
Who Should Apply
This opportunity may be relevant to candidates who have warehouse or stores experience combined with an interest or background in internal sales and customer service.
Applicants should carefully compare their qualifications and experience with the stated requirements. In particular, candidates should consider whether they meet the Matric requirement, the stated warehouse experience requirement and the SAP or similar system experience requirement.
How to Apply
The supplied vacancy does not provide an official application URL, email address or detailed application procedure.
Application instructions were not fully specified in the supplied vacancy.
Applicants should verify the original vacancy and use the legitimate application channel provided by the vacancy source before submitting personal information.
Application Preparation
Before applying, candidates should ensure that their CV clearly presents relevant warehouse, stores, internal sales, trade counter and customer service experience. Where applicable, include experience with SAP or similar warehouse management systems and Microsoft Office.
Candidates should also make their relevant qualifications clear, including Matric and any Sales, Logistics or Supply Chain qualification.
Closing Date
Closing date: Not specified by the employer.
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