Dis-Chem Pharmacies has an opportunity for a Retail Store Assistant at its Okavango store in Cape Town. The position is advertised as a permanent, full-time role and involves supporting the overall management of the store by carrying out operational, customer service and administrative duties in accordance with company procedures.
The position is suited to candidates with Grade 12/Matric, retail experience and basic computer skills, including Word, Excel, Outlook and SAP.
Job Overview
Key Responsibilities
The Retail Store Assistant will support the store's day-to-day operational and administrative activities while helping to maintain good customer service standards.
Key responsibilities include:
- Handling and reporting customer compliments and complaints to management.
- Building professional relationships with customers.
- Responding to customer stock queries and helping resolve them.
- Providing feedback to customers through effective communication.
- Assisting customers with enquiries and directing them to the appropriate departments.
- Managing shorts and overs at the point of sale, including floats.
- Processing refund and return transactions.
- Ensuring back shopping and returned goods are handled correctly.
- Checking deliveries and invoices for accuracy.
- Supporting the Receiving Manager with Distribution Centre claims.
- Controlling high-risk stock.
- Preparing daily run reconciliations.
- Ordering and receiving branch change requirements.
- Maintaining communication with relevant parties.
- Maintaining documents relating to floats, petty cash and cash on hand.
Requirements and Qualifications
The vacancy lists the following essential requirements:
- Grade 12 / Matric.
- Basic computer skills, including Word, Excel, Outlook and SAP.
- Retail experience.
- Knowledge of retail administration and operations.
- Good customer relations and teamwork.
- Leadership and management skills.
- Trustworthiness and honesty.
- Ability to work under pressure.
- Ability to meet deadlines.
The employer also states that applicants must be South African citizens.
For the employment conditions, the vacancy specifies MIE, clear criminal and credit checks. It also requires a driver's licence and/or own reliable transport.
Experience and Skills
Previous retail experience is an essential requirement for this position. Candidates should also understand retail administration and operational processes.
The role involves regular interaction with customers, stock, cash-related documentation, deliveries and other store functions. Good customer relations, teamwork, honesty and trustworthiness are therefore highlighted by the employer.
The ability to work under pressure and remain deadline-driven is also required.
Salary and Employment Details
The Retail Store Assistant position is permanent and full-time.
The salary is described as market related, but the vacancy does not provide a specific amount.
The advertised benefits include:
- Medical aid.
- Provident fund.
- Staff account.
Dis-Chem also states that it is an equal opportunity employer and that its approved Employment Equity Plan and targets will be considered during recruitment.
Location
The vacancy is for the Dis-Chem Okavango store in Cape Town, Western Cape, South Africa.
Who Should Apply?
The opportunity is aimed at candidates who meet the essential requirements, particularly those with Grade 12/Matric, retail experience and the specified computer skills.
Applicants should also be comfortable dealing with customers, handling retail administration and operational tasks, and working under pressure.
Candidates must meet the stated citizenship, background-check and transport requirements.
How to Apply
The supplied vacancy does not provide a specific application URL or email address.
Application: Application instructions were not fully specified in the supplied vacancy.
Candidates should use the official application channel associated with the Dis-Chem vacancy and ensure that their application accurately reflects their qualifications and experience.
Application Preparation
Before applying, candidates should make sure their CV clearly demonstrates their retail experience, Grade 12/Matric qualification and relevant computer skills.
Where applicable, candidates should also highlight experience involving customer service, retail administration, stock control, cash-related duties, deliveries or other relevant store operations.
Closing Date
Closing Date: Not specified by the employer.
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